FAQ
General Enquiries1. What menu will be available for CNY?We will only be offering our CNY menus during the Chinese New Year period. Other menus will not be available during this period. 2. I don\\\'t want the CNY menu. Can I order other buffet sets?Unfortunately, we will only be offering our CNY menu as it is a limited-time menu.
Other buffet menus will be available after the end of the period. 3. What does mini buffets come with?Mini buffet sets are served in disposable trays with disposable plates, forks and spoons as well as serving spoons.
4. What if I am allergic to seafood?For non-peak dates (excluding 30 Jan - 2 Feb 2022), do email us at sales@onandon.sg if you require alternative options for persons with allergies. 5. Do you do deliveries on CNY Day 1 and Day 2?Yes, we will be operating for CNY Day 1 & 2. 6. Can i self-collect my order instead?Self-collection is available at our kitchen at FoodXchange @ Admiralty.
For self-collect, do tick off the check box on the details page after the menu & ala-cartes. 7. What payment modes do you accept?We accept payment by Bank Transfer or PayPal. 8. What if I want to cancel my order?
Please note that there will not be any refunds for festive menus. Festive menus are exclusively curated and produce will be sourced upon confirmation & payment being made.
In the case of a force majeure event/acts of government, the cost of the package will be converted into store credits with no expiry.
9. How long will the CNY menu last?The CNY menu will be available from now until the end of the specified promotional period.
During this period, all other menus on our website will not be available. 10. Is On & On Halal Certified?Yes! We are Halal Certified. 11.12. Are table decorations provided?All complete buffet setup includes a flower decorative piece. Feel free to view more photos of our buffet setups here 13. Do you rent chairs & tables?Yes we do rent chairs, cocktail tables with covers and square tables with skirting. PVC Chair with Backing - $2.50+/piece Cocktail Table with Cover - $32.00+/piece Long Table with Skirting - $25+/piece
Do note rental of equipment is strictly for 1 day only (event day), additional day of rental will incur both the rental fee and an additional delivery trip ($35). The rental of equipment will be cleared with our buffet. 14. Do you provide service staff?Service Staff are provided at $90+ per service staff for a 3 hours buffet. BBQ Chefs are provided at $150+ per service staff for a 3 hours BBQ Event.
15. Are vegetarian meals available?Vegetarian packed meals can be separately packed from your buffet, and will follow the price point of your buffet ordered. Simply leave it as a comment in the remarks box to indicate the number of vegetarian and include it in the total quantity. Vegetarian meals are ad hoc meals planned by chef
Alternatively, you may change some of the dishes to vegetarian options. 16. What if my order does not hit the minimum on your menus?Do write in to sales@onandon.sg and we will review it on a case to case basis. A surcharge may apply. 17. Are takeaway boxes provided?No, we do not provide takeaway boxes / containers for leftover food. For quality and safe consumption, food should be best consumed within its stipulated consumption period. 18. Are cutleries provided?Yes, we provide cutleries for all orders. |
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