Halal Caterer in Singapore. Call 6570 9939 or email us at sales@onandon.sg should you require further assistance

FAQ

CNY Enquiries

1. What menu will be available for CNY?

We will only be offering our 招财进宝 menus during the Chinese New Year period (20 January - 10 February). Other menus will not be available during this period.

2. How many days in advance should I place an order?

Orders have to be placed 1 week in advance for a full buffet with setup and 4 days in advance for mini buffet.

The available slots will be given on a first-come-first-served basis. Do place your order as soon as you can to avoid disappointment.

3. I don’t want the CNY menu. Can I order other buffet sets?

Unfortunately, we will only be offering our 招财进宝 menu during 20 January to 10 February.

You can order other buffet menus after 10 February.

4. What does mini buffets come with?

Mini buffets are served in disposable trays and come in thermal bags to keep your food warm. 

The mini buffet sets also come with disposable plates, forks and spoons as well as serving spoons. 

5. What if I’m allergic to seafood?

We can swap out the dishes to accommodate to various allergies. 


Do email us at sales@onandon.sg if you require to customise the dishes due to allergies.

6. Can I request to set up inside my house?

Yes, you can.

Pre-setup is required two days before the event.

However, we will not be responsible for any damage caused inside your house, if any. 

We will also require a flexible time for clearing of the buffet.

7. Can I choose the clearing time?

Unfortunately, we are unable to take in clearing time requests due to the expected festive traffic.

8. How much is the delivery charge?

Delivery charge for our 招财进宝 mini buffet is $38 and $45 for the full buffet.

9. Will there be CNY decorations?

All buffet setups include tables for the buffet line, and a floral centerpiece.

A top up of $200 is required for our CNY decorations.

10. How much time will delivery and set-up take?

Please allow an additional 

25-40 minutes buffer time for unprecedented traffic. 

Do make the necessary time adjustments when you place your orders to ensure your orders reach on time.

11. Do you do deliveries on CNY Day 1 and Day 2?

Yes, we will be operating for CNY Day 1 & 2.

12. Can I get a free delivery?

We offer free deliveries for orders over $700 for mini buffet and $1500 for full buffet.

13. Can i self-collect my order instead?

Self-collection is available at our kitchen at FoodXchange @ Admiralty.

Do put under remarks that you would like to self-collect your food and our sales team will deduct the delivery charge for you upon confirmation.

14. What payment modes do you accept?

We are only accepting payment by Bank Transfer or PayPal.

Payment should be made within 7 days after you place an order to secure a place.

15. What if I want to cancel my order?

Cancellation of orders require 5 working days notice

No cancellation is allowed less than 48 hours (no refund).

Postponing event at no additional charge is allowed with minimum 48 hours advance notice, subjected to availability.

16. How long will the CNY menu last?

The CNY menu will be available from now until 10 February 2020 only. 

During this period, ALL other menu on our site will not be available.

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