FAQ
Ordering1. How can I place an order?Simply place through our website: onandon.sg Or Email: sales@onandon.sg
Feel free to approach our friendly sales staff at the following hotline: +65 6570 9939
Call Center Hours Monday to Friday: 9am to 6pm 2. How do I know if my order is processed?You will receive a confirmation email to verify receipt of the order. 3. How many days in advance do I need to place an order?Orders have to be placed 3-4 days in advance. Should you have an urgent & last minute order that is less than 3 days, do write in to sales@onandon.sg and we will review it on a case to case basis. 4. Can I make changes to my order prior to my event?Yes you will be able to, but changes must be made 4 working days in advance. 5. Can I cancel my order after payment has been made?
Catering during Covid Period
Please note that clients are not entitled to refunds once payment is made.
Upon payment, raw materials will be procured, we seek everyone's kind understanding to not have last minute cancellations
Changes & Alterations to Orders
3 Working Days in Advance : You may make alterations to your dishes/delivery timing
Lesser than 3 Working Days : We will be unable to make changes as raw materials have been prepared & our delivery schedule will be finalized
6. I have an urgent order to make, can you help with last minute orders?Do call our hotline +65 6570 9939 immediately so we can assist with this. * Menu will be subjected to availability 7. Cancellation for Festive Menus
Please note that there will not be any refunds for festive menus. Festive menus are exclusively curated and produce will be sourced upon confirmation & payment being made.
In the case of a force majeure event/acts of government, the cost of the package will be converted into store credits with no expiry.
|
E-NEWSLETTER SIGN-UP
Sign-up to our e-newsletter to receive latest announcements and promotion updates.