Call 6570 9939 or email us at sales@onandon.sg with your contact number should you require further assistance

Terms and Conditions

TERMS & CONDITIONS

 

REGULAR DELIVERIES

 

GENERAL

  • Prices are subjected to change and prevailing GST
  • Side orders must come along with buffet order
  • Food is best consumed within 3 hours upon delivery as advised by NEA
  • For our buffets, we provide 2 main courses (Portion: 50% per main course)
  • 50% deposit is required for order above $800.00
  • We reserve the right to change the dish to another of equivalent value without prior notice, due to seasonality

 

DELIVERY CHARGES

  • Delivery time: 7am – 8pm
  • Delivery will be +/- 30mins from stated delivery time
  • Delivery fee of $35.00 ($37.45 w/ GST)
    • An additional surcharge of $15.00 ($16.05 w/ GST) will be applicable for delivery to offshore areas (Sentosa) and Central Business District (CBD) denoted by the first 2 digits of the postal code: Robinson – 01, 04, 05, 06, 07, 08; Marina Square – 03, 17; Orchard 22,23; Bras Basah 18, 19
    • An additional surcharge of $35 will be applicable for delivery to venues without lift landing
    • All buffet orders that deliver to Non-Permanent address (Eg: chalet, resort, club, pub & etc.) would be required to make pre-payment via bank transfer 2 working days before the function date
  • Buffet set-up at any landed property will be done on ground level
  • Additional surcharge will be applicable for Buffet set-up on other levels of the landed property (Please note that we will not be held liable for any damages caused during the set-up)
  • Collection will be done 3 hours from the event time, or 10pm, whichever is earlier. A maximum of 1 hour extension is available at a surcharge of $10+. However, an extension is not recommended as NEA advises for food to be best consumed within a time frame of 4 hours.

 

CANCELLATION CHARGES

  • Cancellation must be done 5 days in advance for a full refund. You may choose to postpone your event date at no extra charge (minimum 2 working days in advance)
  • For cancellation made less than 6 hours, no refund will be made.
  • For cancellation made less than 12 hours prior to the event, a 50% refund will be provided
  • For cancellations made less than 1 working day prior to the event, a 70% refund will be provided
  • For 48 hours notice, a 80% refund will be provided.
  • For cancellations made 2 to 5 working days in advance, a $25 administrative fee will be charged. 

E-NEWSLETTER SIGN-UP

Sign-up to our e-newsletter to receive latest announcements and promotion updates.